SHIPPING

How long does it take to ship my product after ordering?

We will process and ship out your order 5 to 10 working days after receiving your payment. A shipping notice email will also be sent to you once the order shipped out along with a Tracking Code so you can check the status of the order if you decide to add the extra tracking code.
We will provide tracking information after production. (It may take longer during the holiday seasons)

How long does it take to receive my product after shipping?

Standard Shipping

  • United States, Canada: 8 to 15 business days.
  • Europe: 10 to 20 business days
  • Asian & Australia: 15 to 25 business days
  • Mexico & South America: 20 – 30 business days
  • Middle East: 20 – 25 business days
  • Africa: 25 – 35 business days

Express Shipping
Worldwide: Estimated 3 – 9 Business days

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in United States, United Kingdom some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, China, and Pakistan.

CAN I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc…), and you can enjoy on all items sold on the Store.

Can I track my order?

Upon receipt of transfer, we will proceed with processing the order and shipping. Once the product is shipped, we provide after ship tracking. What this means is you will receive a notification each time the parcel is moved from one point to another, such as from being sent out, to arrive at the terminal, to final delivery – this way you will know exactly where your parcel is at any given point.

MY ORDER?

HOW CAN I TRACK MY ORDER?
  • We provide tracking numbers for all orders.
  • It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
  • You can track your order via below link: https://teamnatural.net/order-tracking/
I haven't received my order!

If you have not received your order yet, please contact us [email protected] and give us a few days to respond. If it hasn’t been 30 days after your order, please refrain and allow time for your product to arrive. If it doesn’t arrive after 30 business days we will fully refund you.

Missing or lost packages

If your tracking states that your package has been delivered but you have not received it or it is missing, it is your responsibility to contact your local post office or USPS/FedEx/… carrier to report the issue and once you have done so, email us the case number and we will work with you to resolve the issue.
We will not refund any customer whose order did not arrive due to an incorrect shipping address provided to us.

What should I do if my order was marked

You need to report this to our Customer Support service at [email protected] and our Receiving division will reach out to you as soon as possible.

Note: In case your order is returned because no one has received it, you have to pay $ 10 shipping fee if you want us to resend it and we only arrange and resend it to you after we received your return order.

MODIFY / REPLACEMENT / RETURN / REFUND POLICY

HOW CAN I MODIFY MY ORDER?
  • We only allow order modification within 24 hours since payment.
  • If you cannot connect to our ticket system above, please email to our support email: [email protected]
WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Because our products are printed and unique, we only return or replace your order in one of those requests below:

  • Within 5 days of receiving orders, you have to request or notify us about a return or replacement the order.
  • The products have been crashed or damaged.
  • The print quality is blurry or not the same as pictures on our website.
  • Different design or size from your order.
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
  • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
  • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
  • You can find the attached pictures for example:
  • Picture of the shipping label
  • Picture of product SKU
  • Picture of the product and the error you found out (material flawed, different design, different size)
Return Responsibility

The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility (i.e. mistake on the requested model) will provide 100% full refund. All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification. Merchandise must be in new condition, you can open it, but don’t make it dirty or altered. No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.

What should I do if I want a return?

For returns, please send us an email at [email protected] by specifying your name and order number in the first instance

How to change my shipping address before shipping?

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address, please contact us at [email protected] before 5pm ICT the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders placed between 12am and 5am ICT, as it will already be in processing or shipped.

Can I change my shipping address after shipping?

If your order is already processing or has been shipped, we are no longer able to change the address. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. (NOTE: If you upgraded your shipping and the package was returned to us due incorrect address, if you’d like a refund, you will not be reimbursed for upgraded shipping fees)

Privacy Policy

Payment Methods

We use PayPal as a payment system. Your secure shopping is 100% guaranteed. You can pay by major credit cards such as VISA, Master and Amex even if you don’t own PayPal account. If PayPal won’t accept your credit cards, make a call or email to their Help Center.

Security of customer information

We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server.